Hospitality Coaching

What is your Goal? Together we will reach it!

It takes months to open a Business and years to finance. But a customer can be lost in seconds! Only if your staff isn't trained in the right way...

Is this a chance you are willing to take?

From your Managers to your Waiters, from your Sales to your Valets, success in the Hospitality Industry is not the result of one single person's action but the harmony of a team working to achieve the same goal:

To put a smile on someone's face!

Simply click on the image that suits your training needs or Get in Touch for your Tailor-Made trainings:

 

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               DESCRIPTION OF TRAININGS

For all Team Members:
 

  • Think like a client, act like a talent!

Your mission is a quest, not a Job. Understand what the Service Industry truly means, discover what Client psychology truly is, start thinking like a guest and finally unravel your true potential to embrace a career. 
This training is dedicated to any team. It is an inspiring and motivational training that enables them to see their job in a different perspective, whatever their position in the Company. Through tangible examples, role play and direct practice, no fuss or long lecture, teams can put in practice directly what they've learned and get into action. 
Duration of the training: 2h30
Price: R3500 for up to 10 participants - R350/person over 10.
Location: At your premises       
                                                                                                                                                                                                                                                                                                                                                 

  • How to Amaze Customers Every Time                                                                                                                                 

There are so many ways to make a Client happy, no matter your position in the Company. This training is about giving a toolbox of ideas to your teams, ideas they probably never thought of! "Going the extra mile" means something different to everyone, it is only until they receive tangible tools that they can make the magic happen. This training is about understanding the strategies to make a difference.                                                                                                                      Duration of the training: 2h30                                                                                                                                                      Price: R3500 for up to 10 participants - R350/person over 10.                                                                                              Location: At your premises                                                                                                                                                                                                           

  • The “Yes” Attitude: How to make dreams happen!                                                                                                                   

The "Yes attitude" Training is a complete mindset switch for your teams. During the entire training, the word "NO" will be banned. Showing them how to change their focus to a solution finding mindset rather than the traditional "yes but" or "it's going to be complicated" that pollutes any client relationship. This training forces your team members to think ahead and get creative with solutions. The Yes Attitude is really what going the extra mile is about...

Duration of the training: 2h30                                                                                                                                                      Price: R3500 for up to 10 participants - R350/person over 10.                                                                                              Location: At your premises                                                                                                                                                                                                  

  • Chemistry and the Culture: The importance of Teamwork.     

"Teamwork makes the Dreamwork" or "There is no "I" in "Team" yes we all know these mantras! But has your team ever experienced them? This training is about games, role plays and opening their eyes to what they can achieve once they start working together as professional Sports Teams do. Sport is the main keyword during this training as we analyze what makes a great team and how we can implement these tools amongst them. And we also explore something that everyone wants: The desire to WIN! If you wish for your team to work with a real sense of togetherness, aiming for the same goal, this is it!                                                                                                              

Duration of the training: 3h                                                                                                                                                     

Price: R4500 for up to 10 participants - R450/person over 10.                                                                                              Location: At your premises                                                                                                      

 

For Management:
 

  • Leadership vs Management (Beginners or Advanced)

Would you rather be a Wolve or a Lion? Do you know the difference between Management and Leadership? Would you love to be the type of Manager that people find inspiring and follow because they trust? Do you know what it takes to be a 21rst Century Leader and why it is important? This training will not only change your views on management, but it will also make your life as a Manager way easier. 
Duration of the training: 4h
Price: R6000 for up to 10 participants - R600/person over 10.
Location: At your premises     
                                                                                                                                                                                                                                                                                                                                                           

  • The guest experience from A to Z: The attention to detail                                                                                                     

A pretty place, a great concept and kind staff is not what will make you a leader in your industry anymore... Did you ever wonder what made Disney so incredible? Why Sofitel has everyone dreaming? What Club Med does to never get beaten by any other all-inclusive resorts? They live their DNA to the finest details... Together we will take a journey through your place, experiencing the Client Experience and getting one, two, three steps ahead of his wishes. This training will get you Google comments like "I only put five stars because I can't put six!"                                                                                            Duration of the training: 4h                                                                                                                                                      

Price: R6000 for up to 10 participants - R600/person over 10.                                                                                              Location: At your premises                                                                                                                                                                                                           

  • Welcome to our World: Designing your Onboarding Process for New Recruits                                                                   

You never have a second chance to make a first impression! Employers tend to forget that to avoid staff turnover, the onboarding of new team members is crucial. From the way they are welcomed, their training schedule, the comprehensive documents they receive on your Company, it is important to razzle-dazzle your new employee(s) if you want him to do the same with your clients! Making them proud of working with you starts by how you handle their first days in the Family. Together with your HR, we will design this Onboarding Process to welcome them like you wish they welcome your guests.                                                                                                                                                                          Duration of the training: Minimum 3 hours                                                                                                                                        Price: R1500/hour (With your HR Manager or Person in charge of new recruits)                                                                        Location: At your premises                                                                                                                                                                                                  

  • Play fun, work efficiently: Time Management & Project Management. Stop working hard, work intelligently with these smart business techniques.                                                                                                                                           

How to deal with important AND urgent matters, how to find a routine when you only deal with emergencies, how to efficiently plan ahead: Help your Management deal with all their projects, avoid extra hours and burn out. This training is a must for your Management and the effects are immediate!                                                                                                        Duration of the training: 4h                                                                                                                                                     

Price: R6000 for up to 10 participants - R600/person over 10.                                                                                              Location: At your premises                                                                                                                                                                   

  • The Art of Communication: How to speak so teams will listen and how to listen so teams will speak.                           

Why do teams never do as I ask? Why do I have the impression no one ever listens? Why am I always the last one to hear about important subjects regarding the team? Communication is an Art, if you wish for a flawless communication with your teams, this training teaches you the skills of great communicators. From the basics of NLP and Non Violent Communication, to the understanding of deep communication skills, you will avoid frustration, loss of energy and mistakes once you understand how it all works...                                                                                                                            Duration of the training: 4h                                                                                                                                                     

Price: R6000 for up to 10 participants - R600/person over 10.                                                                                              Location: At your premises           

                                                                                                                                               

  • The Mystery Shopper: See your service from the outside, live the client experience.                                                         

Did you ever wonder what your guests' experience is "for real"? Together with a professional make-up artist and a predefined script, we will help you live the real experience. This is a powerful moment as it opens your eyes to the great elements you can improve on!                                                            

Duration of the training: Varies according to the number of services you wish to test out                                                          Price:(With maximum 2 Managers) Price upon demand                                                                                                                  Location: At your premises           

 

  • Leading under Pressure                                                                                                                                                         

How to handle extreme pressure without burning out or aggressivity. The techniques used for this training are inspired from the ones used by the Navy Seals, high level Management and top Athletes. This is a very practical training with exercises.

Duration of the training: 4h                                                                                                                                                     

Price: R6000                                                                                                                       

Location: At your premises 

 

                                                                           

 
 

For Sales & Marketing:
 

  • Stop selling, Start Winning: Sales techniques that will uplift your transformation rates.

This training targets two important subjects in Sales:

1. The Sales Technique: Qualifying a customer, understanding the buying motives, responding to needs and responding to stalls and objections in a way the client can simply not say "no" to your offer...

2. The Sales Mindset: Sales teams are a different bread, during this training we work on their winning mindset and understanding their motivations. Everything they need to WANT to win, rather than HAVING to sell...

Results of this trainings are usually very rapidly measurable on your incomes! 
Duration of the training: 4h
Price: R6000 for up to 10 participants - R600/person over 10.
Location: At your premises     
                                                                                                                                                                                                                                                                                                                                                                  

  • Business Development: How to create a new database (B2B approach).                                                                     

Cold calling is ungracious, selling yourself is hard, through the studies of Business Cases, we will work with your team of Sales Developers on techniques to hunt for new clients in an intelligent and elegant way!                                        Duration of the training: 3h                                                                                                                                                     

Price: R4500 for up to 10 participants - R450/person over 10.                                                                                              Location: At your premises                                                                                                                                                                                                                                                                                                                                                                                 

  • Play fun, work efficiently: Time Management & Project Management. Stop working hard, work intelligently with these smart business techniques.                                                                                                                                             

How to deal with important AND urgent matters, how to find a routine when you only deal with emergencies, how to efficiently plan ahead: Help your Management deal with all their projects, avoid extra hours and burn out. This training is a must for your Management and the effects are immediate!                                                                                                        Duration of the training: 4h                                                                                                                                                     

Price: R6000 for up to 10 participants - R600/person over 10.                                                                                              Location: At your premises       

 

  •    The Art of Negotiation: Gain skills in negotiation techniques to ensure repeat business.

Inspired by the Harvard Business School Negotiation trainings, this training will enable your Sales Team or Purchasing Team to understand what negotiation is really about! A good negotiation is not always about a single win but also about securing long lasting and loyal relationships. It is also about prepping correctly, knowing what you can and can't give and the level of your diplomatic communication skills. 

Duration of the training: 4h                                                                                                                                                     

Price: R6000 for up to 10 participants - R600/person over 10.                                                                                              Location: At your premises 

For Small Businesses:
 

Group sessions for small Businesses: Guesthouses, B&Bs, small hotels, DMCs and Restaurant Managers:

You may not have a huge a team, many rooms or sittings, this does not mean you shouldn’t have access to the best trainings that the leaders of the Service Industry offer. And as we know budget is always a key factor for small businesses, we created group sessions to share the costs of the trainings with others.

The different trainings offered are:

  • Stop selling, Start Winning: A sales technique that will uplift your transformation rates. 

Qualifying a customer, understanding the buying motives, responding to needs and responding to stalls and objections in a way the client can simply not say "no" to your offer...

 

  • How to Amaze Customers Every Time:

There are so many ways to make a Client happy, no matter the size of your business. This training is about giving you a toolbox of ideas you probably never thought of! This training is about understanding the strategies to make a difference.

 

  • The guest experience from A to Z: The attention to detail.

A pretty place, a great concept and kind staff is not what will make you a leader in your industry anymore... Did you ever wonder what made Disney so incredible? Why Sofitel has everyone dreaming? What Club Med does to never get beaten by any other all-inclusive resorts? They live their DNA to the finest details... Together we will take a journey through your place, experiencing the Client Experience and getting one, two, three steps ahead of his wishes. This training will get you Google comments like "I only put five stars because there is no six!"         

 ​

  • Play fun, work efficiently: Time Management & Project Management.

Stop working hard, work intelligently with these smart business techniques.

​How to deal with important AND urgent matters, how to find a routine when you only deal with emergencies, how to efficiently plan ahead? This training is a must to stop losing time and the effects are immediate!     

       

  • The Art of Communication: How to speak so teams will listen and how to listen so teams will speak.

​Communication is an Art, if you wish for a flawless communication with your teams, this training teaches you the skills of great communicators.

  • Your Marketing Strategy:

Define your marketing strategy and understand how to handle Instagram, Facebook and Google adds to make them work for you!

To book your spot in one of these trainings: Simply send a request for the training(s) you are interested in to receive information on the upcoming dates. Space is limited for each training.

Price of the Group Trainings: R1000/pers/training

Each training lasts about 3hours and take place in Cape Town. 

 
 

For Starting/New Businesses:

When opening a new Hospitality Business, you have many things to think about: The location, the buildouts, the orders, the recruitment, the suppliers, etc Caught in the midst of action, you lose track of what’s important:

Having Clients when you open, having a well trained team, having your guest's experience fully designed!

This can be avoided by being well prepared and by choosing a Coach that will help you to never lose track of the steps you should follow, the correct timing to launch your marketing, what ways of communication you will be needing, designing your guest’ experience, etc

These Private Sessions are tailor-made to help you and your needs. They cover but are not limited to:

  • Identify your DNA and what makes you unique

  • Design your Guest Experience

  • Train to train: Define your onboarding process for your new team

  • Designing and Launching your sales&marketing

Price upon request and depending on your needs (please do count an average of R1500/hour)